Retail Training

The TOPYX Platform enables retailers to increase sales, improve customer service, onboard staff quickly and be more competitive.

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Issues the exist with retail training

Getting staff aligned with brand identity and messaging

The time to onboard a new employee with supervisor training is slow and expensive.

High staff churn due to lack of training and engagement.

Need to increase sales per day and ATV

Ensuring staff follow procedures and processes

Training temporary staff for seasonal spikes is difficult and expensive

Not being able to provide superior customer service

Store service is not consistent across regions

Reporting and analyzing what training and knowledge is having an impact on sales and customer service is difficult or impossible

Results of implementing an online learning platform

Training can be done online prior to starting in-store from any device

Human training time reduced.

Quicker to get new staff or temporary staff up to speed.

Better trained, more knowledgeable staff able to provide high levels of service to customers.

Reduced staff churn due to training, engagement, and gamification.

Increased sales per day and average transaction value due to improved service and knowledge

Improved adherence to procedures and processes, resulting in cleaner stores, better product placement, improved messaging, increased add-on sales, complementary products, improved efficiency, speedier customer service.

Simplified reporting and analytics of store associate performance in relation to training and knowledge

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"The retail market is so competitive these days. There’s so much pressure on increasing the bottom line. I needed help increasing revenue, conversion rates and ATV (Average Transaction Value). I saw some research that knowledgeable and well-trained sales associates could increase sales by 23% I worked with the folks at TOPYX to implement an e-learning platform to train my new hires and sales associates automatically. TOPYX was easy to implement with their dedicated team and as soon as we deployed it we saw increases across the board, sales increased, customer service was much better, and we even saw a downturn in store associate churn as the staff felt much more engaged."